Welcome to XunTian.com. We are committed to providing you with a great shopping experience and working hard to solve any problems you may encounter. Please read the following problem policy carefully to understand how we handle and solve any problems you may encounter.
1. Problem Classification
The types of problems we accept include but are not limited to:
●Order problems: such as order status, payment problems, etc.
●Product problems: such as product quality, size, color, etc.
●Service problems: such as customer service quality, delivery service, etc.
●Technical problems: such as website operation, page loading, and other technical problems.
2. Submit a question
If you encounter any problems when using our website or purchasing our products or services, please contact us in the following ways:
●Submit a problem feedback form on the website;
●Send an email to our customer service mailbox;
●Call our customer service hotline.
Please provide as much detailed information as possible, including order number, product information, problem description, etc., so that we can handle your problem more quickly.
3. Problem handling
We will handle the problem you submit as soon as possible and keep in touch with you during the process. Generally, we will give a preliminary response as soon as possible after receiving your question, and notify you in time after the problem is solved.
4. Solutions
We will provide appropriate solutions for your problems, which may include but are not limited to:
●After-sales services such as refunds, returns and exchanges;
●Remedial measures such as reissue and compensation;
●Help services such as technical support and operation guidance.
We will provide you with the most appropriate solution based on the specific situation and ensure that your rights and interests are protected.
5. Feedback and Complaints
We welcome your feedback and suggestions on our services to help us continue to improve. If you are not satisfied with our solution, you can file a complaint with us, and we will seriously investigate and try our best to solve the problem.
6. Modification of the Problem Policy
We reserve the right to update or modify this Problem Policy at any time as needed, and publish the updated Problem Policy on the website. The updated Problem Policy will take effect from the date of publication. Your continued use of our website will be deemed as your acceptance of the updated Problem Policy.
