Thank you for choosing to use the services provided by XunTian.com. We hope that you are satisfied with the goods or services you purchased on our website. However, if you are not satisfied with your purchase, we are willing to help you according to the following refund policy.
1. Refund conditions
We accept refund applications in the following cases:
●The goods or services have quality problems and cannot be replaced or repaired;
●You apply for a refund within the specified refund validity period and meet our refund conditions.
2. Refund process
If you meet the refund conditions and decide to apply for a refund, please follow the steps below:
●Contact our customer service team within the specified refund validity period and provide your order number and refund reason;
●Our customer service team will verify your refund eligibility as soon as possible after receiving your application and provide further guidance on the refund.
3. Refund method
We will refund the corresponding amount according to your payment method:
●If you paid by credit card, debit card or third-party payment platform, the refund will be returned to your payment account;
●If you paid by other methods, we will negotiate a refund method with you.
4. Refund time
The refund processing time depends on your payment method, bank processing speed and specific circumstances. Generally, we will process the refund as soon as possible after verifying your refund eligibility.
5. Special circumstances
We may not be able to provide a refund in the following circumstances:
●The product or service does not meet the refund conditions;
●Your refund application exceeds the prescribed refund validity period.
